Terms of Service

1. Acceptance of Terms

By accessing or using the Ancestra Health platform ("Service"), operated by Ancestra Health Ltd. ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These Terms apply to all users including patients, healthcare providers (doctors, nurses), administrators, and corporate account holders.

2. Description of Service

Ancestra Health provides a digital telehealth platform designed for the Africa, Caribbean, and Pacific (ACP) regions. Our services include but are not limited to:

• Telehealth video consultations
• In-person appointment scheduling
• Dial-a-Doctor nurse triage services
• E-prescriptions and pharmacy delivery
• Home nursing and caregiver services
• Remote patient monitoring
• Health wallet and payment processing
• Mental health support services
• Health education resources

3. User Accounts

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Healthcare providers (doctors and nurses) must hold valid professional licenses in their jurisdiction. Accounts are subject to verification before full access is granted.

4. Telehealth Services Disclaimer

Ancestra Health is a technology platform, not a healthcare provider. We connect patients with licensed healthcare professionals. All medical advice, diagnoses, and treatment plans are the sole responsibility of the consulting healthcare provider.

Telehealth consultations are not a substitute for in-person emergency care. In a medical emergency, call your local emergency services immediately.

5. Payments & Fees

Certain services require payment. Fees are displayed before you confirm a transaction. Payments are processed through the Health Wallet system or accepted payment methods.

Refund policies vary by service type. Cancelled appointments may be subject to cancellation fees as outlined at the time of booking.

6. Conduct & Prohibited Activities

You agree not to:

• Impersonate healthcare professionals or misrepresent qualifications
• Share or distribute prescription medications obtained through the platform
• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to other accounts or systems
• Post harmful, abusive, or misleading content in community forums

7. Intellectual Property

All content, design, trademarks, and technology on the platform are the property of Ancestra Health Ltd. You may not copy, modify, or distribute any materials without written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Ancestra Health shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to medical outcomes from telehealth consultations.

9. Termination

We reserve the right to suspend or terminate your account for violations of these Terms, fraudulent activity, or at our sole discretion. You may delete your account at any time by contacting support.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which Ancestra Health Ltd. is incorporated, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance. We will notify users of significant changes via email or in-app notification.

12. Contact

For questions about these Terms, contact us at:

Ancestra Health Ltd.
Email: [email protected]